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Treating Customers Fairly

Treating Customers Fairly (TCF) is a core Financial Conduct Authority principle intended to promote fair treatment of customers by regulated firms throughout the life cycle of the product or service.

At Derbyshire Mortgage Services, we aim to provide full information to our clients covering the benefits, risks and costs of any recommended product or service. That is why Treating Customers Fairly (TCF) is at the core of our company culture and is integral to our business practices, transactions and behaviour.

Our intention is to inform in a clear, fair and not misleading way so that our clients understand what they can reasonably expect from our service and from any product or policy recommended. We aim to honour all commitments we make to our clients. If any dissatisfaction should occur we will investigate the underlying cause and take appropriate action whenever necessary.

Our reputation is important to us and to you, so client satisfaction and positive word of mouth is vital to our business. Treating Customers Fairly is therefore inherent in all our professional dealings.

Visit our testimonials page to get a feel for our services or just give us a call and book an initial free, no obligation consultation. We can meet you wherever and whenever is most convenient for you. We work evenings and (some) weekends, depending on the football season!